Service Tech

Automotive Service Technician Job Duties:

Organizes work by reviewing daily requirements; checking and gathering supplies.

Completes vehicle service requirements by washing windows, lubricating, changing filters, tires, and belts, keeping coolant, window cleaner, and tire air up to level, etc.

Keeps vehicles presentable by washing and polishing exterior; vacuuming and polishing interior, removing waste.

Stores and retrieves vehicles by driving and parking vehicles.

Secures vehicles by locking doors, windows, and trunks; observing and reporting suspicious persons and incidents.

Maintains safe environment by watching out for pedestrian traffic; following standards and procedures; complying with traffic and driving regulations.

Updates job knowledge by participating in educational opportunities; reading service publications.

Accomplishes maintenance and organization mission by completing related results as needed.

 

Sales Professional

  Automobile Salesperson Job Duties:

Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles.

Develops buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.

Qualifies buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.

Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.

Closes sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobile.

Provides sales management information by completing reports.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Enhances dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Automobile Salesperson Skills and Qualifications:

Meeting Sales Goals, Motivation for Sales, Selling to Customer Needs, Financial Skills, Documentation Skills, Scheduling, Telephone Skills, Listening, Verbal Communication, Customer Focus, Job Knowledge